3 common myths about outsourcing IT

3 common myths about outsourcing IT was first published on Nimbus Client Support

Some SMEs are put off by the idea of outsourcing their IT services, because they think that relying on an external company will use up valuable time and money. They simply can't understand how outsourcing could be easier, less time consuming and more cost effective. Here are a few common myths about outsourcing IT, and why you should ignore them.

1. Only large companies will benefit from outsourcing

A common misconception is that a company needs to have a large, complex IT infrastructure in order to warrant outsourcing IT services, something a lot of smaller organisations don't have. Therefore, it's often believed that having an in-house team would prove more beneficial for an SME. However, this can be very time consuming, especially for SMEs who are very busy, have limited staff and many other problems they need to solve. They can't afford to spend valuable business time searching for IT talent, reading countless CVs, interviewing candidates and then waiting while their latest recruit settles into their new role. In fact, it could be argued that SMEs have more to gain from outsourcing than larger companies. The external team can ensure your IT system is running smoothly at all times, so you can focus on building your client base and dealing with other issues without any interruptions.

2. It isn't cost effective to outsource

When SMEs have a tight budget, it might appear more cost effective to hire an in-house IT person or team as opposed to outsourcing support. Yet you need to factor in the expense of salaries, and as your business grows you might find your team isn't large enough to cope with the number of problems arising. Delays of this sort can not only stifle business growth, but you will then have to pay the salary of another new team member or two. Relying on an outsourced IT team means you have access to an entire roster of experts at all times, who can help to solve any problems you may have whenever they emerge.

3. You receive an impersonal service by outsourcing

Many SMEs think that an external team they have never met speaking to them on the end of a phone can't possibly provide as personal a service as an in-house IT team, who you share office space with everyday. In actual fact, outsourced IT teams recognise the individual needs of each client, and tailor their services accordingly. Every client has their own requirements and concerns, and as well as providing exceptional IT support, outsourced teams recognise how vital excellent customer service is. Want to know more have a chat to Nimbus CS.